Back to Glossary

Chatbot Defined

A chatbot is software designed to simulate human-like conversations with users through text or voice interactions. It uses technologies like natural language processing (NLP) and artificial intelligence (AI) to understand and respond to user inputs in a conversational manner.

In mobile apps, chatbots can enhance user engagement by providing instant assistance and personalized experiences. They can be integrated into messaging apps to handle tasks such as answering FAQs, processing orders, or delivering tailored content, thereby improving accessibility and user satisfaction. ​

How to Use it in a Sentence

Our website's chatbot assists visitors by answering their questions and guiding them through our services.

Common Chatbot FAQs

Chatbots come in two primary types: rule-based and AI-powered. Rule-based chatbots operate on predefined rules and respond to specific commands or keywords. They are designed to handle straightforward tasks and cannot answer questions outside their programmed parameters. In contrast, AI-powered chatbots utilize machine learning and natural language processing (NLP) to understand and respond to a broader range of inputs, allowing for more dynamic and context-aware interactions. These AI-driven bots can learn from interactions, improving their responses over time. ​

Chatbots are employed across various platforms and industries. In customer service, they provide instant responses to inquiries and support requests, enhancing user satisfaction. Within e-commerce, chatbots assist users in product selection and facilitate purchases, streamlining the shopping experience. In the healthcare sector, they offer preliminary medical information and assist with appointment scheduling, improving accessibility to healthcare services. In banking, chatbots help users with account information and transaction processing, contributing to efficient financial management. ​

Yes, many advanced chatbots are designed to support multiple languages. By leveraging multilingual NLP models, chatbots can interact with users in various languages, making them suitable for global applications.

AI-powered chatbots learn and improve through machine learning algorithms that analyze interactions and user feedback. Over time, they can identify patterns, refine their understanding of user intents, and enhance response accuracy, leading to more effective and personalized conversations.​

Industries such as customer service, e-commerce, healthcare, banking, hospitality, and many others commonly benefit from using chatbots.